Terms and conditions
Terms and Conditions | Ease MartX
This Terms and Conditions document is a legal agreement between you and Ease MartX. By using our website or purchasing any product from us, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our site.
1. General Rules for Website Use
This website is operated by Ease MartX with the primary purpose of online product sales and purchases.
While using the website, you must not engage in any activity that is illegal, harmful, or inappropriate.
All content, design, images, and logos on the website are owned by us and protected under copyright laws.
2. Product and Pricing Policy
All product availability and stock shown on the website may change over time. We reserve the right to cancel orders for items that are out of stock.
Product prices are determined by us and may change without prior notice.
Detailed descriptions and images of products are provided for your understanding; however, slight color differences may occur due to screen variations.
3. Order, Payment & Confirmation
After you place an order, we review it and provide a confirmation. The order is not final until confirmation is given.
We accept payments via bKash, Nagad, Rocket, and Cash on Delivery (COD).
We reserve the right to cancel any order if a payment fails or appears suspicious.
4. Delivery & Shipping Policy
Our delivery service is available throughout the country, though delivery times may be longer in remote areas.
Generally, delivery is completed within 2–5 business days. Special circumstances (e.g., natural disasters, public holidays) may cause delays.
Customers are advised to inspect the product carefully upon receipt.
5. Return & Refund Policy
Products can be returned within 3 days of receipt under the following conditions:
- If the product is damaged, defective, or incorrect
- If the product is unused and returned in its original packaging
We will inspect the product’s condition before providing a refund or replacement.
Returns/refunds due to change of mind are not accepted.
If the return is due to customer error, all return and refund-related costs must be borne by the customer.
6. Security & Privacy
We give utmost importance to the privacy of your personal information.
No data is shared with third parties except when necessary for order processing and delivery.
You can learn more on our Privacy Policy page.
7. Limitation of Liability
We strive to ensure product quality and proper delivery. However, we are not directly liable for issues caused by couriers or external factors.
Due to errors or updates on the website, some information may change. We apologize for such occurrences and reserve the right to cancel affected orders.
8. Changes & Updates
Ease MartX reserves the right to update these terms at any time.
You must follow the most recent terms while using the website. We may not notify changes individually.
9. Contact Information
For any queries or complaints, contact us:
📧 Email: [email protected]
📞 Mobile: 01776-701585